Services

Player support

The Entraction Customer Support mission is to meet customer expectation and to build customer value by providing a quality experience. Our Customer Support team has skills, dedication and focus on customer service to guarantee that each player receives prompt and professional service. Our support is operating 24/7 and is grouped by language to increase specialization and service level. Today, we provide our service in four languages: English, Swedish, Finnish and Russian. In addition, advanced Email Management System, experienced supervisors, well-defined processes, and a comprehensive Knowledge Base provide the Entraction Support for timely and successful resolution of any product portfolio related to customers’ enquiries.

Partner support

The Entraction Partner Support is a dedicated professional customer service, which works to support and assist you in your daily gaming business operations. Our Partner Support Team is on call for you 24 hours a day and 7 days a week. Partner Support representatives are specifically trained on the Entraction product portfolio and back-end systems to bring the best knowledge to your organization.

Payment solution/cashier

Entraction is able to offer a variety of secure and user-friendly payment solutions as a part of our continuous effort to make the money transfers for your players secure, fast and convenient. Entraction provides the following payment options: credit cards (PCI compliant), debit cards, MoneyBookers, NETeller, WebMoney, PaySafeCard and bank transfers in local currencies. Moreover, Entraction can assist you with integration of new payment methods, domestic bank accounts and currencies providing you with our professional knowledge.

Fraud & security

Along with the growth of the online gaming market, the risk of chargeback fraud increases, which can cause significant losses for your business. Entraction combines best of breed control tools, routines and both online and “brick & mortar” gaming security experience to keep our network and products safe for partners and entertaining for players.

Multilanguage

Entraction currently provides web content in 20 languages: English, Italian, German, Russian, Estonian, Swedish, Norwegian, Danish, Finnish, Chinese, Czech, Farsi, French, Greek, Spanish, Japanese, Latvian, Polish, Turkish, and Bulgarian. Other languages will be added continuously.

Site production

As a partner in our network, you have access to professional web design services at Entraction. We can help you with most design works, from small changes to total re-designs of web site and software. Entraction also offer a stable and secure web hosting service.

Gaming license

Entraction is fully licensed by the Lotteries and Gaming Authority of Malta (the LGA). The Group’s subsidiaries are licensed to market and conduct their own gaming activities as well as to deliver gaming services to partners in the poker network. This makes it quick and easy for you to start up a profitable online gaming business.